Privacy Policy
Shankha Sutra values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
- Information Collection: We collect customer details such as name, contact number, shipping address, and payment information for order fulfillment.
- Data Usage: Your data is used only for processing orders, customer support, and service improvement. We do not share or sell customer information to third parties.
- Security Measures: We use secure encryption protocols to safeguard your personal information.
- Cookies: Our website may use cookies for better user experience and analytics.
- Third-Party Services: We may use third-party payment gateways and logistics services, which have their own privacy policies.
For any concerns regarding privacy, contact us at sutrashankha@gmail.com.
Terms and Conditions
By using our website and purchasing from Shankha Sutra, you agree to the following terms:
- Product Customization: Customers can request custom-designed Shakha Pola. Custom orders require additional processing time of up to two weeks before shipping.
- Order Placement & Processing: Orders are processed as soon as payments are confirmed.
- Shipping Policy: Delivery across India within 7-28 days. International shipping will be available in the future.
- Usage Responsibility: Customers are responsible for handling products with care. Any breakage after delivery is not our liability.
- Policy Updates: We may update terms at any time without prior notice.
Cancellation Policy
- Order Cancellations: Orders can be canceled only before shipping. Once the product is shipped, cancellation is not possible.
- Cancellation Process: Customers must notify us via email or phone for order cancellations before shipping.
- Refund for Cancellations: If an order is canceled before shipment, the refund will be processed within 7 working days.
Return and Refund Policy
Disclaimer
- Product Authenticity: Shankha Sutra ensures that all products are made from genuine conch shells with expert craftsmanship.
- Handmade Variation: Each product is handcrafted; slight variations in design and texture may occur.
- Customer Responsibility: We are not responsible for any damage caused due to mishandling after delivery.
- Policy Modifications: Shankha Sutra reserves the right to update or modify policies without prior notice.
- Legal Compliance: All transactions and policies are governed under Indian laws.
For queries or assistance, please contact us at:
- Email: sutrashankha@gmail.com
- Phone: +91-8620083601
- Address: n009, Subhas Nagar, Naihati, 24 PGD (N), west bengal
- Customer Support Hours: Monday to Saturday, 10 AM - 8 PM IST